Frequently Asked Questions
Everything you need to know about shopping with Dreame Global.
What are your shipping times and costs?
We offer standard and expedited shipping worldwide. Standard shipping typically takes 7-14 business days, while expedited options arrive within 3-5 business days. Shipping costs are calculated at checkout based on your location and order weight.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our tracking portal where you can monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please contact our support team to initiate a return authorization and receive a shipping label.
Which payment methods do you accept?
Dreame Global accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international warranties?
Yes, all our electronic products come with a standard 1-year limited warranty that covers manufacturing defects. Please retain your digital receipt as proof of purchase for any warranty claims.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement. After this window, the order may have already been dispatched, and you will need to follow our return process.